ESTA: EastWest System Technical Assistant
Conversational AI for Banking & Customer Support
- 💬 Multi-channel: Messenger & Secure Webchat
- 🤖 NLP with LUIS for natural conversations
- 🖼️ Custom Vision for ID/document validation
- 🔒 Privacy-focused, secure document upload
- 📈 Ongoing improvements & learning
Impact: Helped thousands of customers streamline banking applications and support.
